Build your Salesforce plan
Answer a few questions and see what it would cost for us to keep your Salesforce running, and to keep improving it. Takes about two minutes. No hours, no surprises.
Every request falls into one of three buckets, and you'll always know which one before we start. Routine requests and fixes are covered by Platform Care. New or changed things, including research you ask for, are improvements. Large projects are not included in either: we quote them on their own.
Every Platform Care plan includes
Routine requests and fixes
Covered by your monthly fee. We decide by the kind of request, not how long it takes.
- New users, roles, profiles and permission sets; login and password help
- New fields on existing objects, picklist values, page layouts and list views
- Reports and dashboards from data you already track
- Email templates, alerts and auto-responses
- Small changes to existing automation, like a condition, a recipient or a field update
- Queues and assignment within your current setup
- Data imports under 50,000 records from a clean file; vendor package updates
- Fixing anything that stopped working the way it was built to
- Quick questions and how-to answers
- Checking each Salesforce release before it reaches you
- Health and security checks, plus a monthly check-in and report
- Roadmap and architecture: one prioritized backlog kept with you, design review before anything significant is built, and a quarterly roadmap review
- Project management: intake, priorities, scheduling and status updates
- QA oversight: every change tested by someone other than who built it
- Every change tracked, reviewed and released through Krahnborn's DevOps process
New or changed things
From your Enhancement Plan, or a Pack or per-improvement pricing if you just keep it running. Plans are sized on quick improvements of a couple of hours each. Project management, QA and our DevOps process apply here too.
- A new automation or approval process, or a redesign of an existing one
- A new custom object or record type
- New screens, guided steps or page components
- New or redesigned routing, entitlements or SLA timers
- New quote, contract or document templates
- Reports that need new fields or a new report type
- Small code or component changes; changes to how an integration maps data
- Research and recommendations: evaluating an app, comparing approaches, or a written plan with options and an estimate
Large projects
Not part of Platform Care or an Enhancement Plan. We scope and quote these as their own projects, 10% off for Platform Care clients.
- A new integration with another system
- Adding a new Salesforce product, like Service Cloud or CPQ
- Data migrations
- Redesigning a core process end to end
- Anything larger than about two weeks of work
How we decide
- Something broken or not working the way it was built is always Platform Care.
- Something routine from the first list is Platform Care, however long it takes.
- Something new or changed is an improvement. We tell you its size before we start.
- Research or a recommendation you ask for is an improvement too. You get a written answer instead of a build, sized the same way. Quick questions stay in Platform Care.
- Not sure? We say which bucket a request falls in before we start, and agree on it with you. We never reclassify after the fact.
- Your level is locked for your term. If your org grows or changes shape during the engagement, your level and price stay the same until renewal.
- Our own mistakes are on us. If something we built doesn't work as agreed within 90 days, fixing it is free.